Shipping & Refund policy

SHIPPING

Sunglasses orders will be shipped within 24 hours. If you order before 3pm during a business day excluding weekends and holidays your order will be shipped on the same day. If ordered after 3pm during a business day excluding weekends and holidays your order will be shipped the same day.

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

*If during checkout you cannot find your country or there is an issue with selecting a rate, please contact us at info@loboleblanc.com.

INTERNATIONAL SHIPPING POLICIES

For sunglasses orders, please allow 3-5 business days for your package to reach its destination for international shipping. Your package will be subject to customs/duties charges. Lobo LeBlanc is not responsible for customs/duties charges as these costs are determined by your local customs office. Lobo LeBlanc cannot determine, in advance, what these fees will be, but we do try to minimize these charges by listing the wholesale cost of your package on the commercial invoice rather than the retail value. This provides the customs agents with a true, legal value, while minimizing your costs. Unfortunately, we cannot mark international orders as a “gift” in order to bypass or reduce any customs fees – this is an illegal practice and as an established business, we will not do this. For more information on customs and duties charges, please contact us at info@loboleblanc.com.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become available.

If you haven’t received your order within 2 to 7 days of receiving your shipping confirmation email, please contact us at info@loboleblanc.com with your name and order number, and we will look into it for you.

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@loboleblanc.com.

SALE ITEMS (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@loboleblanc.com and send your item to:

2232 South Nellis Blvd, G-3 #202

Las Vegas, NV 89104

United States

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

SHIPPING

To return your product, you should mail your product to: